Privacy Policy
Effective date: October 12, 2026. Last updated: October 12, 2026.
Introduction
Direct Automotive Collision Center (“we”, “us”, “our”) operates the website directautomotivecollision.com and an auto body and collision repair shop at 10632 Santa Fe Ave, South Gate, CA 90280. This Privacy Policy describes the personal information we collect, how we use and share it, how we protect it, and the rights and choices you have. By using our website or our services, you agree to this policy.
Information you give us
We collect information you provide directly, including: your name, phone number, email address and mailing address; your vehicle’s year, make, model, color, license plate and vehicle identification number (VIN); your insurance company, policy number, claim number and adjuster contact; a description and photos of the damage; your preferred contact method; and any other information you include in forms, calls, texts, emails or in person at our shop.
Information collected automatically
When you visit our website we automatically collect technical information such as your IP address, device and browser type, operating system, referring website, pages viewed, time spent and the date and time of your visit. We collect this through cookies, pixels and similar technologies, including Google Analytics, Google Ads and Meta (Facebook) advertising tools.
How we use your information
We use your information to: prepare and deliver your repair estimate; schedule, perform and track your repair; communicate with you by phone, text message or email about your estimate, repair status and pickup; coordinate with your insurance company and adjuster; order parts and arrange towing or rental services; process payments and keep records required by law; respond to your questions and requests; measure and improve our website, advertising and services; and comply with legal obligations.
Text messaging (SMS) program
If you provide your mobile phone number and agree to receive text messages, we may send you text messages related to your estimate and repair, such as confirmation that we received your request, repair status updates, requests for photos or information, and pickup notices. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP to any message; after you opt out you will receive one final confirmation text and no further messages. Reply HELP for help, or call (323) 638-1441. Consent to receive text messages is not a condition of purchasing any goods or services. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How we share your information
We share personal information only as needed to serve you: with your insurance company and its adjusters to process your claim; with parts suppliers, towing companies, rental car providers, sublet repair facilities and other vendors working on your vehicle; with service providers that help us run our business, such as our phone and texting provider, email provider, website host, scheduling and payment processors, who may use the information only to perform services for us; and with law enforcement, courts or regulators when required by law or to protect our rights. We do not sell your personal information, and we do not share it with third parties for their own marketing.
Cookies and advertising
We use cookies and similar technologies to operate the website, remember your preferences, understand how visitors use the site and measure the performance of our advertising on Google and Facebook. You can disable cookies in your browser settings; some website features may not work without them. You can opt out of Google’s advertising personalization at adssettings.google.com.
Data retention
We keep your personal information for as long as needed to complete your repair, honor warranties, resolve disputes, and meet our legal, tax, insurance and accounting obligations, after which we delete or anonymize it.
Security
We use reasonable administrative, technical and physical safeguards to protect your information, including access controls and secure service providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your rights and choices
You may request access to, correction of, or deletion of the personal information we hold about you by emailing admin@dacc.repair or calling (323) 638-1441. You can opt out of text messages by replying STOP and opt out of emails by using the unsubscribe link or contacting us. California residents have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, use and share, the right to request deletion, the right to correct inaccurate information, and the right not to be discriminated against for exercising these rights. We do not sell or share personal information as those terms are defined under the CCPA.
Children’s privacy
Our website and services are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.
Third-party links
Our website may link to other sites, such as Google Maps or review platforms. We are not responsible for their privacy practices; please review their policies.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page with a new “Last updated” date.
Contact us
Direct Automotive Collision Center, 10632 Santa Fe Ave, South Gate, CA 90280. Phone: (323) 638-1441. Email: admin@dacc.repair.